Terms & Conditions

1. Services

ViralDNA ("the Agency") provides content marketing, video production, and social media strategy services for businesses. All services are tailored to the individual client and delivered as agreed upon during onboarding.

2. Questionnaire & Engagement

Submitting a questionnaire does not guarantee engagement. The Agency reserves the right to accept or decline any prospective client at its sole discretion.

3. Payment

Payment terms, pricing, and billing schedules will be communicated upon agreement to work together. All fees are non-refundable unless otherwise stated in writing.

4. Results Disclaimer

The Agency does not guarantee specific results such as follower counts, view numbers, or customer bookings. Results vary by business, niche, and market conditions. Our strategies are based on proven methods, but outcomes depend on many factors including content quality, consistency, and market dynamics.

5. Intellectual Property

All strategies, scripts, content frameworks, and materials provided by the Agency are intellectual property of ViralDNA and may not be shared, distributed, or reproduced without written permission. Video content produced for the client is licensed for the client's use on agreed platforms.

6. Cancellation

Either party may terminate the working relationship with written notice. Refund eligibility upon cancellation is determined on a case-by-case basis.

7. Limitation of Liability

The Agency shall not be held liable for any losses arising from content performance, algorithm changes, or platform policy updates. The client acknowledges that social media platforms are third-party services outside the Agency's control.

8. Changes to Terms

These terms may be updated at any time. Continued use of the services constitutes acceptance of any changes.

9. Contact

For questions about these terms, reach out via email at hello@viraldna.com.